Refund & Returns Policy

No Free Return Shipping Labels For:

Images Required For:

Other Cases:

PMX Sports & Co. accepts returns or exchanges on products only under the following conditions:

If the customer receives any damaged products;

Relevant images of the products must be shared
You must explain about the issues with the products sent
Upon complete information and confirmation of the damaged product, we return or replace the item
To complete your return, we require a receipt or proof of purchase

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@pmxsports.com

We only replace items if they are defective or damaged from our side. If you need to exchange, first send us an email at info@pmxsports.com

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: info@pmxsports.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Hygiene Note: Please note that groin guards and mouth guards cannot be returned or exchanged after use for hygienic reasons.

PMX SPORTS & Co. Return and Exchange Policy